Refund policy

We want you to be happy with your Savage gear. If something isn't right, here's how returns and refunds work.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, or isn't what you ordered, contact us within 7 days of delivery with your order number and photos. We'll send you a return label and repair, replace or refund it at no cost to you. Faults that show up later are covered by our Warranty and your rights under the Australian Consumer Law.

Change of mind

You can return an item for a change of mind within 30 days of delivery if:

• it's unused, unfitted and in its original packaging, in a condition we can resell,
• you have your order number or proof of purchase, and
• you contact us first at sales@savagetech.com.au so we can give you the return address.

Change of mind returns are at your cost, including return freight. The original shipping charge isn't refunded. Large items such as bull bars, canopies, roller shutters and platforms must be packed securely in their original packaging, as we can't refund items damaged in return transit.

We can't accept change of mind returns on:

• items that have been fitted, wired in, modified or used,
• clearance and heavily discounted items,
• special orders and items ordered in specially for you,
• gift cards, and installation services that have already been carried out.

Pre-orders

Pre-orders need a minimum 50% deposit to hold stock that's on its way. ETAs come from the factory and shipping lines and can change. If the ETA moves and you no longer want to wait, you can cancel and we'll refund your deposit in full.

Refunds

Once your return arrives and we've inspected it, we'll email you to confirm. Approved refunds go back to your original payment method within 7 days. Your bank may take a few more business days to show it.

Cancellations

You can cancel an order for a full refund any time before it's dispatched. Once it has been dispatched, the change of mind terms above apply.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions? Email sales@savagetech.com.au or call +61 7 3608 5181, Monday to Friday, 8am to 4pm.