Every Savage product is built for Australian conditions and backed by our own warranty. The warranty period depends on the product and is shown on every product page. This page explains what's covered, how long, and how to make a claim.
Warranty periods
| Product | Warranty |
|---|---|
| Roller shutters (Cargoguard, SilentGuard, RollerVault, SavageGuard), including motor and electrics | 3 years |
| Phantom Series roof platforms, ladders and sports bars | 3 years |
| Premium range roof platforms | 3 years |
| Rogue flat pack canopies | 3 years |
| Savage suspension kits and components | 3 years |
| Bull bars, nudge bars and rear bars | 2 years |
| Bash plates and underbody protection, rock sliders and side steps | 2 years |
| Glidelock trifold covers and hard lids | 2 years |
| Flat pack canopies (non Rogue) and canopy accessories | 2 years |
| Tub racks, Molle panels, recovery points, tailgate tables, snorkels and fuel tanks | 2 years |
| Standard roof platforms and roof racks | 12 months |
| Electrical: lighting, wiring harnesses, brake controllers, switches and modules | 12 months |
| Interior and cosmetic: seat covers, sunshades, weathershields, flares, covers, mud flaps, protectors, storage trays and accessories | 12 months |
| Rubber moulded floor mats and boot mats | Lifetime |
| Moulded mats with a carpet insert | Lifetime on the mat, 12 months on the carpet insert |
| Powder coat and paint finish (all products) | 12 months |
| Workmanship on installs done in our Loganholme workshop | 12 months |
| Other brands we sell (for example dash mats, tyres, wheels, winches, towbars and batteries) | Manufacturer's warranty |
If a product page shows a different period to this table, the product page applies to that product.
What's covered
Our warranty covers faults in materials and manufacturing, and in our workmanship, under normal use. If your product has a covered fault, we'll repair it, replace it or refund it. The warranty runs from the date you received the product and applies to the original purchaser.
What's not covered
- Normal wear and tear.
- Damage from accidents, impacts, misuse, overloading or going over the rated load limits.
- Products that have been modified, repaired by someone else, or fitted to a vehicle they weren't made for.
- Faults caused by incorrect installation. If you or another installer fits the product, the fitment is your installer's responsibility. Follow our install videos and instructions, or have us or one of our recommended fitters do it.
- Water damage from incorrect mounting of electrical items.
- Competition, racing or commercial hire use.
- Labour, freight or removal costs, unless the product was supplied and fitted by Savage Tech or we've agreed to it beforehand.
Powder coat and finish
The Queensland sun is hard on any finish. Powder coat and paint are covered for 12 months against peeling, flaking or bubbling caused by a fault in the coating. The finish warranty doesn't cover:
- Fading, chalking or colour change from UV and sun exposure.
- Stone chips, scratches, scuffs and abrasion from sand, mud, branches or tie downs.
- Corrosion from salt water, beach driving, chemicals or harsh cleaning products, or rust starting from a chip or scratch.
To keep the finish looking good, rinse your accessories with fresh water after beach or muddy trips, wash them regularly with mild car wash, and touch up any chips quickly so moisture can't get under the coating. A UV protectant or wax every few months helps a lot.
Roller shutter care
Keep the drain tubes clear, rinse the canister and side rails out regularly, and don't use oil or grease on the shutter. If it won't close unless you pull it by hand, check the clutch is engaged. Our product pages and YouTube channel have setup and care videos.
How to make a claim
- Email sales@savagetech.com.au with your order number, your vehicle, and photos or a short video showing the problem.
- Our team will assess it, usually within 2 business days, and may ask a few questions or for more photos.
- If the claim is approved, we'll repair, replace or refund. Where we need the product back, we'll send you a return label for approved claims.
Please don't modify or repair the product before we've assessed it, as this can void the warranty.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to your other rights and remedies under the law. This warranty is provided by Savage Tech Australia Pty Ltd, Unit 1, 9-11 Babdoyle Street, Loganholme QLD 4129, phone +61 7 3608 5181, email sales@savagetech.com.au.
For returns and change of mind, see our Refund and Returns Policy.